Careers

Job Title: Customer and Product Support Specialist, Energy Engineer
Department: Solutions
Reports to: Director of Services, Senior Energy Engineer
Position Location: Hybrid – Remote/In Person - Toronto, Ontario, Canada
Position Availability: Immediate
Job-type: Full-time

Job Title: Sales Engineer
Department: Solutions
Reports to: SVP Solutions
Job Description Date: December 2021
Position Location: Hybrid – Remote/Toronto, Ontario, Canada
Position Availability: Immediate
Job-type: Full-time 

Clear Blue provides Smart Off-Grid energy solutions to customers in 37 countries for telecom, lighting, industrial controls, security systems, emergency power, and IoT devices. In Africa, our primary focus is the rural telecommunications market, and we sell direct as well as through partners. Our customers include mobile network operators, installers/integrators, service providers, government agencies, municipalities, and private companies. The majority of Clear Blue’s sales are through its strategic channel partners.

Clear Blue Technologies is looking for an entrepreneurial and self-starter Sales Engineer. Customers make buy decisions in two steps: they first determine if they want to buy from Clear Blue, and then if the product will meet their needs. The Sales Engineer’s primary responsibility is to help facilitate this decision-making process by establishing a strong, trusted relationship on a technical level with customers and partners such that they strategically buy into our vision, product and technology. 

Clear Blue Sales Engineers are responsible for providing technical and in-depth product expertise alongside the sales team in selling and supporting customers. The primary activities will involve providing ‘expert level’ technical support to the sales team, in-depth technical explanations of Clear Blue’s products, answering technical components of RFPs, and providing custom designs as needed to support various sales opportunities in the field. The successful candidate has a strong electrical engineering and power background (with knowledge regarding solar and low power DC systems) and is comfortable with technical selling.  The successful candidate also has excellent verbal and written communication skills, and the ability to go the extra mile to ensure customer satisfaction. Candidates must have 5+ years of experience and be able to travel.  Previous experience in the Telecommunications field and fluency in a second language is a bonus.  

Clear Blue has a strong work-life balance culture to support the needs of employees and their families. Our customers work different days of the week (Sundays to Thursdays as an example) and in different time zones (very early in the day is the busiest time of the day) and therefore the position does require some flexibility and an ability to provide support on weekends and various hours during the day as required.

Other Duties and Responsibilities 

• Have an excellent technical understanding of Clear Blue products and services.
• Ability to articulate Clear Blue’s value proposition, brand promise, and key differentiators.
• Ability to provide a strong technical sell of the solution while at the same time making it simple and easy for the customer to understand.
• Develop strong relationships with customers and their technical experts.
• Able to provide system demonstrations with Illumience, Clear Blue’s cloud-based smart management platform and service
• Support the creation of sales presentations and sales proposals
• Provides product, service, or equipment technical and engineering information by answering questions and requests. Able to complete point-by-point responses to lighting, telecommunications and power tenders. 

You will excel if you have: 

• Strong technical skills;
• Proven track record in a technical pre-sales role;
• Impeccable customer service skills;
• Motivated, driven attitude to be able to work independently;
• Ability to present an alternate point of view and shape the client’s perceptions and beliefs;
• Expert in time management;
• Strong ability to create and deliver effective client presentations;
• Very high computer literacy with Microsoft suite (Word, PowerPoint, Excel) and online tools such as Dropbox, confluence, etc.;
• Bachelor’s degree in Electrical Engineering;
• Willing to use CRM platform (i.e., Salesforce) for tracking appointments, sales, complaints, status reports.

Location & Compensation 

• The individual can be located anywhere in Canada, but GTA would be preferred
• Compensation will be based on the candidate’s qualifications.

Applying
Please send all cover letters and resumes to: jobs-sales1@clearbluetechnologies.com

NEW ROLE: CUSTOMER SUPPORT SPECIALIST

If interested please send your application to:
Mr. Dmytro Gladyshevskyi
Email: dmytro@clearbluetechnologies.com

Clear Blue Technologies is a Canadian company that provides Smart Off-Grid energy solutions to customers in 37 countries for telecom, lighting, industrial controls, security systems, emergency power, and IoT devices. In Africa, our primary focus is Telecom, and we sell direct as well as through partners. Our customers include telecom operators, installers/integrators, service providers, government agencies, municipalities, and private companies.

As a member of the Clear Blue Solutions Customer Support team, your main responsibility will be to work with existing customers from installation and commissioning of new systems, through to ongoing day-to-day support involving energy management, managing incidents, customer communication and reporting, technical assessment for resolution of incidents, management of problems with level 2 and level 3 support staff.

We are looking for a candidate to fill an immediate position with the team, able to learn, work quickly, and communicate effectivity both within the team and with our customers. We thrive on people who love to solve problems, focus on goals, help each other, and generally contribute to a positive, collaborative, and fun working environment.

Main Tasks and Responsibilities include, but are not limited to:

• Ensure customer’s satisfaction with Clear Blue’s product and service.
• Provide remote technical support during the installations or troubleshooting of solar and hybrid power systems.
• Work closely with installation team to ensure the projects are fully commissioned on time.
• Keep track of new deployments and communicate with the customers about the installation progress.
• Answer general customer’s inquiries over the phone and email.
• Using a cloud-based monitoring software, perform daily monitoring and management activities of Clear Blue’s power systems to support stable operation of all systems.
• Identify systems’ faults and work towards an immediate resolution.
• Record issues encountered during the use of Clear Blue Technology products (including software and hardware) and communicate those issues to the rest of the team including by generating tickets.
• Provide frequent feedback to the Team Leads, including recommendations for improvements, evaluation of problems, and potential solutions.
• Provide energy analysis and modelling for future and present projects using HOMER Pro software.
• Review energy design information to ensure sizing of the system is appropriate and meets customer’s requirements.
• Update energy simulations as the design progresses.

Qualifications:

• Diploma or Bachelor’s degree from an accredited university or college in Electrical Engineering or Applied Science.
• Excellent skills in visual data analysis and ability to see broad relationships and patterns within given data.
• Strong analytical, problem-solving skills.
• Experience with technical support over the phone.
• Can identify errors and inaccuracies.
• Experience with energy modelling software HOMER Pro.
• Excellent understanding of main components in off-grid power systems.
• Ability to work well with people from many different disciplines with varying technical abilities.
• Knowledge of products in the following fields: power generation, electrical engineering, energy storage and distribution, solar and hybrid systems.