How to get support

Usually it's one of three things: the solar panel is dirty or in shade, the dusk sensor is blocked, or the battery ran low after several dull days. Every Clear Blue system reports back to our Illumience platform, so we can normally tell which it is without anyone climbing the pole. Send us your site name or system ID and we'll check.

It depends on where the light is, how it's angled, how bright it runs, and for how long. So we size each system for its own site, using 30 years of local weather data. That means it's built for the worst weather that location has seen, not the average. Your commissioning paperwork lists the figure for your sites, and we can confirm it.

Yes. On and off times, dimming, and midnight setback are all changed from Illumience and sent to the light. No site visit, no ladder. It's also how we protect a system through a long spell of bad weather: we can dim it slightly rather than let it go dark.

Tell us the system ID, what happened, and send photos if you can take them safely. Damage means parts and a site visit, so photos help us get the right kit out first time. Illumience has often already flagged the electrical side, which helps us tell a broken panel from a wiring fault.

Yes. Short winter days and snow are built into the design from the start, which is what the 30 years of weather data is for. Panels are angled to shed snow, and we watch charging through the winter so we spot a struggling system before it goes dark. If yours keeps falling short, tell us and we'll look at the data.

We monitor every system 24/7, so in most cases we already know and are working on it. If you've spotted an outage and haven't heard from us, treat it as urgent: call or WhatsApp rather than email, and have your site name or system ID ready.

Illumience shows live battery charge, solar coming in, power going out, and overall health for every site, plus the history. If you need a login or want to add people, just ask us.

Yes. We do both full replacements and hybrid setups, and it usually pays off fastest where fuel deliveries and generator servicing cost the most. This one needs a proper look at your site rather than a support ticket. Send us the site load, location, and how you power it today, and we'll take it from there.

Systems are sized against 30 years of local weather, so truly unusual weather is rare. When it happens, Illumience uses the forecast to manage the battery ahead of time, and we can change what gets priority remotely to keep your critical kit running. We'll contact you if we think a site is at risk.

From your actual power use, the location, and how much uptime you need, using 30 years of weather data for that exact spot rather than a regional average. Send us the equipment list, how long each item runs, and the coordinates, and we'll work it out. Our ROI calculator gives you a rough figure straight away if you just want a ballpark.

Illumience is our cloud platform. It monitors and manages every system we install, showing live performance, faults, settings, and history. Logins are set up per company. Email us from your work address and tell us which sites you need to see.

Every Clear Blue product comes with three years of Energy-as-a-Service. That covers cloud monitoring, spotting problems early, maintenance we start rather than wait for, and 24/7 remote management through Illumience. It's a service, not just a warranty: we watch your system and act when something starts to slip. Ask us to confirm what's active on your contract.

Email us from your company email with names, email addresses, and which sites each person should see. Removals work the same way. If someone has left the company, say so and we'll do it right away.

Usually not. We fix a lot of faults remotely through Illumience, by changing settings or adjusting how the system runs, or by working out that the cause is something outside like shade or a damaged connection. A site visit is the last resort, and when one is needed we tell you what to bring so it's one trip.

Email support@clearbluetechnologies.com with your site name or system ID, what's wrong, and when it started. Add photos for anything damaged. If a site has lost power or lights are out, call or WhatsApp instead so it reaches someone right away. We'll check whether we can fix it remotely before sending parts.